Transfer of the phone number could be carried out only on working days from 8:00 a.m. to 3:00 p.m.
If the preffered transfer date is not specified, the transfer will be processed immediately after the successful delivery of the SIM card.
The subscriber will be informed by SMS about the date of the transfer and the need to insert a new SIM card into the mobile phone.
The subscriber will get delivered a SIM card with a temporary telephone number by the courier.
The original phone number will be transferred to the new SIM card.
Upon delivery of the SIM card, an initial guarantee fee of EUR 10 may be charged, which will be transferred to the invoice after three invoices paid in time.
The transferred mobile phone number will have the “O2 Fér” program set up with payment via invoice.
After the transfer of the mobile phone number, the subscriber can administer the mobile phone number via the “Moje O2” portal at
www.o2.sk, customer line 949, or at the O2 Slovakia point of sale.
The subscriber requests the new operator to transfer the outgoing telephone number.
In order for the transfer to be successful, the personal data of the applicant must match the personal data of the participant listed above in this form.
The new operator will assign the applicant a new SIM card, to which the outgoing phone number will be transferred, usually on the fourth working day after the transfer is entered.
About the exact date of the transfer, the applicant, respectively participant will be informed via SMS. Until the transfer is done, the subscriber will use the services of the original operator on the original SIM card. The transfer of the number usually takes place between midnight and six in the morning (0:00 a.m. to 6:00 a.m.).
After the transfer is completed, it is necessary to replace the original O2 SIM card in the phone with the SIM card assigned to the subscriber by the new operator.